24 HR PHARMACY DELIVERY AND RETURNS POLICY

Delivery Options and Costs

ROYAL MAIL TRACKED 48

• Cost: £3.99
• Estimated delivery time: Within 2-3 working days (excluding bank holidays)
• Not a guaranteed service

ROYAL MAIL TRACKED 24

• Cost: £4.99
• Estimated delivery time: Within 1-2 working days (excluding bank holidays)
• Not a guaranteed service

ROYAL MAIL SPECIAL DELIVERY GUARANTEED BY 1PM

• Cost: £9.99
• Guaranteed delivery within 1 working day (excluding bank holidays)

FREE DELIVERY

We offer free standard delivery (Royal Mail Tracked 48) on all orders over £45.

DELIVERY TIMESCALES

Orders placed before 3pm and approved, Monday to Friday will be dispatched the same day. Orders placed on weekends or on public holidays will be dispatched the next working day.

Once your order has been dispatched, you will receive an email notification with your tracking number. You can use this tracking number to track the progress of your order on the Royal Mail or DPD website.

Please note orders for cold chain products such as Wegovy/Ozempic pens,placed after 3pm on Thursday, or anytime Friday, will not be shipped out until Monday.

DELIVERY DELAYS

On rare occasions, there may be a delay with your delivery. This could be due to factors such as bad weather, strikes or unforeseen circumstances. If your order is delayed in being dispatched, we will do our best to keep you informed and dispatch your order as soon as possible. Once you order is dispatched, 24 HR Pharmacy are not liable for any courier delays so please get in touch with the chosen courier in the first instance.

DISCREET PACKAGING

All orders are delivered in discreet packaging. Our packaging does not include any logos or branding, and the contents of the package are not described on the outside.

REFUND POLICY FOR MEDICINES

Pharmaceutical items (GSL, P, POM) cannot be returned once they have left the pharmacy. This is because the pharmacy can no longer use these items once they are returned. We recommend that you return unwanted medicines to your local pharmacy for disposal

We do not offer any refunds for medications if you change your mind upon receiving the medication. Once the item has been dispatched from our pharmacy, it can no longer be returned or refunded. You are able to cancel your order up to the approval point, just before we dispatch it. We recommend that you contact us immediately after placing an order if you do change your mind after placing an order.

If you receive a faulty or damaged medicine, please contact us immediately. We will arrange to collect the medicine from you and issue a full refund.

To be eligible for a refund, the medicine must:

• Be in its original packaging
• Be unopened
• Be within the expiry date

To return a faulty or damaged medicine, please:

1. Contact us by email on hello@24hrpharmacy.co.uk to let us know about the problem. Please attach photos of the issue.
2. Once we have agreed that a refund is due, you are responsible to pay for postage to return the item to us.
3. Package the medicine securely and attach your shipping label and send back to us. Please keep proof of postage.
4. Once we have received the returned medicine, we will inspect it and issue a full refund if it meets the eligibility criteria. It can take 7-14 days for a refund to be processed.

Appointment Cancellation:

For all appointments booked such as GP appointments, mental health consultations, gut health consultations and physio appointments, we require at least 48 hours if you need to cancellation. Please email us on hello@24hrpharmacy.co.uk with your full name and date of birth, appointment date and cancellation notice. If 48 hours’ notice isn’t received or you fail to show up for your appointment, no refund will be issued.

CONTACT US

If you have any questions about our delivery policy, please do not hesitate to contact us on hello@24hrpharmacy.co.uk