Q: How accurate are at-home finger prick tests?

A: Our at-home finger prick tests are highly accurate when instructions are followed correctly. They are developed and validated against standard venous laboratory tests.

Q: Can I eat or drink before taking the test?

A: Some tests require fasting. Do not eat or drink anything except water for 8 hours before such tests. Check your test instructions for specific requirements.

Q: How do I know if I've collected enough blood?

A: Fill the collection device to the line indicated. If using a card, ensure the blood completely fills the circle.

Q: Is the finger prick process painful?

A: The finger prick is quick and may feel like a small pinch. Most people find it only mildly uncomfortable.

Q: How do I send my sample back?

A: Place your sample in the transparent bag, then into the pre-paid return bag provided. Mail it as soon as possible after collection.

Q: How long will it take to get my results?

A: Typically, you will receive your results via email or our secure portal within 2-5 business days after the lab receives your sample.

Q: What should I do if I'm having trouble collecting blood?

A: Make sure your hands are warm. If blood flow stops, wipe your finger with a warm cloth and try squeezing your finger again or use the second lancet.

Q: Are there any risks with at-home blood testing?

A: The risks are minimal but include slight pain or bruising at the prick site, and rarely, infection.

Q: Can I use these tests for my child?

A: Please consult with a healthcare professional before using our tests on minors.

Q: What happens if my sample can't be analysed?

A: If your sample is insufficient or damaged, we will send you a new kit free of charge.

Q: Are my test results confidential?

A: Yes, your results are confidential and will only be shared with you unless you give consent to share with others, such as your doctor.

Q: Can I cancel my order?

A: Yes, you can cancel your order within a certain timeframe. Please refer to our cancellation policy on the website.

Q: Do you offer any discounts or financial assistance?

A: We occasionally offer promotional discounts. Please subscribe to our newsletter for updates.

Q: Do I need a doctor's prescription to order a test?

A: No, a doctor's prescription is not required to order our tests. They are designed to be accessible directly to you as part of proactive health management.

Q: What if I have a condition that affects my blood clotting?

A: If you have a blood clotting disorder or are on blood thinners, consult with your healthcare provider before using our finger prick tests.

Q: Can I purchase tests for someone else, like an elderly family member?

A: Yes, you can purchase tests for someone else. Ensure that the individual’s details are correctly entered if different from the purchaser's.

Q: What should I do with my results?

A: We recommend discussing your results with a healthcare provider who can provide you with guidance and, if necessary, a treatment plan based on your results.

Q: How should I store my blood collection kit before use?

A: Store your kit at room temperature, away from direct sunlight and moisture, until you are ready to use it.